If you are seeing a prompt to subscribe after logging into SuperSummary, even though you have an active subscription, there could be several reasons for this. Here are some common issues and ways to resolve them:
1. You may be signed in with an email address that’s different from the one you initially used to subscribe.
Common situations include:
- A typo in the email address you entered when signing up, but logging in now with the correctly spelled email.
- Using Gmail or Apple login with an email address different from the one you signed up with.
- Logging in with a work email instead of your personal one, or vice versa.
Solution: Check your inbox for a SuperSummary welcome email and use that email address to log in. If you don’t find a welcome email in any of your inboxes, please reach out to [email protected] for assistance in retrieving your account.
2. Your payment might not have gone through, and as a result, your subscription wasn’t activated.
Solution: Verify the transaction by checking your card/bank statement or your PayPal account for payment confirmation. If there’s no confirmation, it’s possible the payment wasn’t successful, and you may need to complete the subscription process again.
3. A bug on our website or mobile app
If you’ve confirmed that your payment was successful and you are using the correct email address to log in but are still seeing the subscription prompt, there could be a technical issue on our end.
Solution: Please reset your password, even if you believe it’s correct, to refresh your account’s login status.
Please email us at [email protected] in case you need further assistance.
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