I have not received an email confirmation of my purchase, what should I do?

Modified on Tue, 12 Dec 2023 at 06:11 PM

Each subscriber automatically receives an email confirmation when they first subscribe, and a recurring email receipt either monthly or annually to let them know their subscription has been renewed. 


If you have checked your Spam folder and can confirm that you did not receive an initial email confirmation of your purchase, we recommend logging in to your account to view your subscription details, including your receipt/invoice.


To view/download your receipt/invoice:

  • Log in to your SuperSummary account. Make sure you are using the email address you used to subscribe. 
  • On the left side of the screen, go to My SuperSummary
  • Click the "Manage Subscription" button to view details about your subscription

  • Select the "Billing History" option

  • Click "Download" to download your invoice.


If you didn't receive this confirmation, don't have this option menu, or are unable to log in, it could be because the paid subscription is under a different email address than the one used to access it. 


In this case, try with a different email address or reach out to [email protected]




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