Do you offer phone support?

Modified on Tue, 12 Dec 2023 at 06:23 PM

At present, our primary method of providing support is through email. Our dedicated support team is committed to addressing your issues and requests promptly, providing most solutions within 24 hours or less.

We favor email support over phone support for the following reasons:

  • We can keep a written record of our conversation so you never have to repeat yourself.
  • We can respond with well-thought-out, comprehensive explanations, and solutions, including links and relevant resources.
  • You can follow the provided suggestions at your own pace. 
  • You can attach screenshots or documents to illustrate your problem, and we can provide you with screenshots of what we see on our end. 
  • You can reach out at a time that is most convenient for you, without being restricted to business hours or wait times on the phone.

If you have further questions or concerns, please reach out to [email protected].

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