How does the Money-Back Guarantee work?

The SuperSummary team works hard to earn your complete satisfaction with your subscription and reading experience. To that end, we offer this “Money-Back Guarantee” to new and eligible subscribers. We want to let you subscribe to SuperSummary risk-free–that’s how confident we are that you’ll love it!

If you are a first-time subscriber and you are unsatisfied, you may qualify for our Money-Back Guarantee by requesting a refund within seven days of your purchase. You must meet the eligibility criteria and follow the process below to qualify.

Eligibility

There are just a few situations in which we can’t provide a refund under the Money-Back Guarantee. We’ve found that being upfront about these situations helps customers avoid them.

You are not eligible for the Money-Back Guarantee if you meet any of these criteria: 

• Mobile app subscriptions: You registered for SuperSummary via a mobile app. SuperSummary does not control subscriptions created within any mobile app, so we cannot guarantee or issue refunds for these subscriptions under the Money-Back Guarantee. Payment and refund terms related to these account types are subject to the policies you agree to with the Apple Store or Google Play Store, as applicable. Instead, you may submit a refund request through the Apple App Store or Google Play Store directly. 

• Usage: You have downloaded more than two separate Study Guides under any and all current and existing SuperSummary accounts. 

• Previous refund: You were previously issued a partial or total refund for any SuperSummary account. 

• Previous subscription: You have previously had a SuperSummary subscription under any account.
  
  

Refund process

• Complete this form with the reason for your dissatisfaction.

• If you are eligible, we will strive to process your refund within five business days of accepting your request.

• Once a refund is processed, your subscription will be canceled immediately, and you will no longer have access to any SuperSummary subscriber benefits.

If you have any questions or concerns, please email us at [email protected].