If I had a problem completing my purchase, who should I contact?

Modified on Thu, 28 Dec 2023 at 02:33 PM

Common reasons for failed transactions include insufficient funds, restrictions placed on the payment method by your card provider, and incorrect card information (such as the CCV or the last 3 digits on the back of the card).

To resolve this issue and complete your purchase, we recommend the following steps:

  • Please check that there are enough funds available on your card to cover the purchase.
  • Manually enter your card information during the checkout process to ensure accuracy. Sometimes, autofill may save incorrect information.
  • If you believe there may be restrictions placed on your payment method by your bank, please reach out to them to lift any restrictions or inquire about the issue.

If you need personalized assistance, please contact us at [email protected] and include the details of the issue, with screenshots if possible. Our customer support team will help you get your subscription started.

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